Privacy and cookies policy

General

In this privacy AND cookies policy (“Policy”), we describe the information that we collect about you, that you provide to us, is provided to us by third parties, and will be processed by us, as you use this website (our “Website”) and the services available through this Website, and for users of desktop Application (collectively, our “Services”). We recommend that you read this policy carefully in order to understand what SyncUI OÜ and its subsidiaries (“we”, “us”, “Blisk”) do with your personal information. Your use of our Website and Services and any dispute over privacy, is subject to this Policy and any of our applicable Terms and Conditions for use of our Services, including their applicable limitations on damages and the resolution of disputes. Our Terms and Conditions for our Services are incorporated by reference into this Policy. By visiting https://blisk.io you are accepting and consenting to the practices described in this Policy. Regardless of the applicable law set forth in the Blisk Terms and Conditions for use of our Services, however, please note that any disputes arising under this Policy will be interpreted in accordance with the Governing Law provision set forth below.

EUROPEAN ECONOMIC AREA (“EEA”) USERS ONLY: Please note that the whole of this Policy applies to you together with additional provisions (GDPR) which are specific to EEA users, and can be found at Appendix 1.

How, When And What We Collect?

1. How does Blisk collect my information?

We collect information directly from you, about you from third parties such as our marketing affiliates and service providers used to verify your identity and prevent fraudulent activity, other Blisk users and other Blisk clients or customers for the purpose of providing the Blisk Services to you, and automatically as you use our Website and the Services. At this time, use of our Services through our Desktop Application is only available to users who register for our Services.

2. When does Blisk collect my information?

The types of information we collect about you depends on your particular interaction with our Website and our Services, and might include:

Your contact information (e.g., name, email address, phone number, billing or mailing address)
We, and our third party service providers (with consent for EEA users), automatically collect the following information about your use of our Website and our Services through cookies, web beacons, log files and other technologies: your domain name, your browser type and operating system, web pages you view, links you click, your IP address, the length of time you visit our Website or use our Services, your activities on our Website, and the referring URL or the webpage that led you to our Website. If you are a registered user, we also may collect the following information about your use of our Desktop Application: device ID; device name and model; operating system type, name, and version; your activities within the Desktop Application, the length of time that you are logged into our Desktop Application, and your geo-location information. Please see the section “Cookies and other Tracking Mechanisms” below for more information.

3. What information does Blisk collect?

Your contact information (e.g., name, email address)
IP address, geolocation
Users details (user ID, register date, email confirm date, plan information, sale ID, number of licenses, plan expiration date)
Any other information that you choose to provide to us (e.g., if you send us an email/otherwise contact us)
Calls/emails/other correspondence
Information through Cookies and other tracking technologies as listed above and as described in the section below entitled “Cookies and Other Tracking Mechanisms”.

You are responsible for providing accurate and up-to-date information. If you choose to participate in our Refer a Friend program, you acknowledge that you have your friend’s consent to provide your friend’s information to us.

How We Use Your Information

To validate your identity.
To provide our Services to you, to communicate with you about your use of our Services or any changes in our Terms and Conditions that apply to you.
For the purpose for which you specifically provide the information to us, including, to respond to your inquiries, to provide any information that you request, and to provide customer support.
To tailor the content and information that we may send or display to you, to offer location customization (where permitted by applicable law), personalized help and instructions, and to otherwise personalize your experiences while using our Website and our Services, such as developing and offering you with new and/or additional services or new and/or additional features to existing services.
For marketing and promotional purposes, for example, where permitted by law (other than if (where applicable) you opted out by unsubscribing from marketing emails and/or by contacting us as noted in the sections below), we may use your information, such as your email address to send you newsletters, special offers and promotions, or to otherwise contact you about services or information we think may interest you.
To send you promotional emails, advertising our services on third party sites and social media platforms, sending you direct mail
To better understand how users access and use our Website and our Services, both on an aggregated and individualized basis, to administer, monitor, and improve our Website and Services, for our internal purposes, and for other research and analytical purposes. Please see the information below regarding Third Party Analytics.
To protect us, our customers, employees or property — for instance, to investigate fraud and prevent fraudulent activity, harassment or other types of unlawful activities involving us or other companies that we do business with, to enforce this Policy, as well as our Terms and Conditions.

Removing Your Information

We respect your privacy and remove the information when the user performs account removal. To remove your account and account data, please log into your account and go to https://app.blisk.io/account/delete.

We share your information with third parties as set out in the list below. In the section below, we also list the reasons why we share information.

With our service providers and affiliates – to assist us with the provision of the Services and our everyday business purposes, such as to verify your identity, prevent fraudulent activity, conduct internal research and analytical assessments, process your transactions, maintain your account(s) and provide you with customer care services.
For marketing purposes: with our service providers and our affiliates – to market our own products and services.

If you do not want us to use your details for us to market to you, and/or to pass your details on to third parties for marketing purposes, please contact us. You will also be able to unsubscribe from any marketing emails sent to you by Blisk using a link provided in the email.

Where We Store Your Data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorized access.

Cookies And Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms (including tracking technologies designed for mobile applications) to track information about your use of our Website and Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

1. Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Website and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Website and Service. There are four types of cookie:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable users to log into secure areas of our Website and Services.
Analytical/performance cookies. These types of cookies allow us to recognize, count the number of visitors, and see how visitors move around our Website and Services when they are using it. This assists us to improve the way in which our Website works, for example, by ensuring that you can find what you are looking for easily.
Functionality cookies. These cookies are used to recognize you when you return to our Website. They enable the personalization of content, recognition of users, and also remember your user preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track your movements across different websites and to create profiles of your general online behavior. Information collected by tracking cookies is commonly used to target online advertising

2. HTML5 Storage

We may also store your user information and Website preferences locally within your web browser via HTML5.

Changing or Disabling your Cookie Settings. Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Website who disable their web browsers’ ability to accept cookies will be able to browse the Website; however, most site features will not function if you disable cookies and you will not be able to login to use our services.

Do Not Track. Currently, our systems do not honor browser “do-not-track” requests. You may, however, disable certain tracking as discussed above (e.g., by disabling Cookies); you also may opt-out of Third Party Analytics or targeted advertising by following other instructions below.

Third Party Analytics

We use automated third party analytics such as Google Analytics, to evaluate use of our Website and the Services. To opt-out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above.

We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. These third parties may collect your device ID, IP address, or other information about your use of the Services as part of the analytics they provide to us.

Changes To This Policy

This Policy may change from time to time. Any changes in the future will be posted on our Website and, where appropriate, notified to you by email or in your “My Account” on the Website. Please check back frequently to see any updates or changes to our Policy. We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention.

Questions, Updating Your Info, Opting Out

You can contact us through the contact information below. If you would like to update your information, you may contact us through the email address listed below. From time to time, we may email you with special offers; you may opt-out of those offers through the email or by contacting us as noted below.

Email us: via Contact form or directly support@blisk.io.

Disclaimer

Any and all content provided on this Website or the Services, including links to other websites is provided for information purposes only and does not constitute advice, recommendation or support of such content or website. We make every effort to provide true and accurate content on its Website. However, We provide no warranty, express or implied, of the accuracy, completeness, timeliness, or applicability of such content. We accept no responsibility for and excludes all liability in connection with information provided on the our website and Services, including but not limited to any liability for errors, inaccuracies or omissions.

Blisk strictly follows the GPDR in data protection and privacy. We do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to prevent any un-authorized access.

1. Appendix 1: Additional Terms For EEA Users

The information below is required pursuant to the EEA law regarding privacy and data protection. The terms below apply to EEA customers in addition to the terms in the rest of the Policy.

For the purposes of the General Data Protection Regulation (“GDPR”), the data controller is SyncUI OÜ of Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 139e, 11317, a company established in Estonia and regulated for data protection purposes by the Estonian Regulatory Authority. If you have any questions about this Policy, please contact us at support@blisk.io.

The section headed “How and Why We Share Your Information” in the main part of the Policy under the heading “WHEN DO WE SHARE YOUR INFORMATION” lists who we may share your information with, which include transfers for reasons of legal compliance and necessity in order to provide you with our Services.

You should be aware that when sharing your information, it may be transferred to, and stored at, a destination outside the EEA.

Please note that where data is transferred outside of the EEA, non-EEA countries may not offer the same level of protection for personal data as is available in the EEA. We will take various measures to ensure that your data is treated securely, which may include, but not be limited to:

assessing the security measures taken at any place your data is transferred to;
having suitable contract terms in place that oblige a data processor to only process in accordance with our instructions; and
having monitoring, reporting and resolution procedures in place with regard to ongoing security.

3. Processing Your Personal Data

We process your information based on the following legal grounds, as recognized by and in compliance with the applicable data protection laws:

The processing is necessary to perform our contract with you (i.e. the Terms and Conditions that apply as applicable with respect to Blisk Services, for the provision of our Services), or to take steps requested by you before entering into said contract;
The processing is in Our or someone else’s legitimate interests, and these interests are not overridden by your interests or rights in the protection of your personal data. This may include processing your data for prevention of fraudulent activity, internal research and analytics assessments, for purposes of communication with you, and informing you about new products and services we are offering or to promote new products and services of other parties which we think may be of interest to you, etc.;
You have given your consent to the processing of your data;
The processing is necessary to meet a legal obligation which applies to Us;

Sometimes we process data about you which the law considers to fall within special categories (see section “What data do we process about you?” for more details), in which case, we use one of the following grounds:

The processing is necessary for the establishment, exercise or defence of legal claims;
You have freely given your informed, specific consent to the processing;
The processing is necessary for reasons of substantial public interest, based on applicable law.

If you would like more information about the legal grounds used to process your information, or about the legitimate interests referred to above, please contact us.

In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting us at support@blisk.io.

4. Do You Have To Give Us Your Information?

In most cases, providing your personal data to us is optional, however, if you do not provide it, you will not be able to use our Services. For example, we need details such as your email and your account details so that we can enable your Premium plan. In other cases, you have a choice over whether we collect your personal data, for example, you can turn off cookies on your browser and we will not place any cookies on your device or computer (although in this case you may not be able to use all major parts of our Services).

5. How Long Do We Keep Your Information?

We retain your information as required by applicable laws or regulations and/or in accordance with Our internal policies and procedures for purposes of providing you our Services and prevention of fraudulent activity, risk management and security. We will periodically review the necessity of retention of your data.

EEA Users

You have several rights in relation to your personal data which are described in more detail below. You can exercise your rights at any time by contacting us at support@blisk.io.

1. Accessing your data

You can ask us to:

Confirm whether we are processing your personal data.
Give you a copy of that data.
Provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we carry out any automated decision making or profiling. We aim to give you all this information in this privacy policy, although if anything is unclear, please contact Us at support@blisk.io.

We aim to respond to you within 1 (one) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 (three) months. We will let you know if we are going to take longer than 1 (one) month in dealing with your request. If we have a lot of information about you we might ask you if you can tell us what exactly you want to receive. This will help us action your request more quickly.

2. Correcting your data

You can ask us to correct any data which is inaccurate or incomplete. If we cannot action a request to correct your data, we will let you know and explain why this is.

3. Erasing your data

This right is sometimes referred to as “the right to be forgotten”. This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances.

You can ask for your data to be erased where:

It is no longer necessary for the purpose for which it was originally collected or processed;
We are processing your data based on your consent, and you withdraw that consent;
You object to the processing and we do not have an overriding legitimate interest for continuing;
Your data has been unlawfully processed;
Your data must be erased to comply with a legal obligation;
The data was processed to offer information society services to a child.

If we have shared your data with third parties, we will tell them about the erasure of your data unless this is impossible or would involve disproportionate effort.

4. Restricting the processing of your data

You can ask us to restrict the processing of your personal data in some circumstances, free of charge. This is not an absolute right. If processing is restricted we can store the data and retain enough information to make sure the restriction is respected, but we cannot further process your data.

You can restrict the processing of your personal data in the following cases:

If you contest the accuracy of your data, we will restrict processing until we have made sure the data is accurate;
If you object to our processing and we are considering this objection;
If the processing is unlawful but you do not want us to erase your data;
If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim;

If we have disclosed the data to a third party, we will inform them about the restriction unless it is impossible or would require a disproportionate effort. We will tell you if we decide to lift a restriction on processing your data.

5. Objecting to the processing of your data

We will stop processing your personal data unless we have compelling legitimate grounds for the processing which override your interests and rights, or unless we are processing the data for the establishment, exercise or defence of legal claims.

You can require us to stop using your data for direct marketing purposes. We will stop during 1 month once we receive your request. There are no exemptions or reasons for us to refuse.

6. Data Portability

This allows you to obtain and reuse your personal data for your own purposes across different services. It applies where the following conditions are met:

You provided the personal data to us yourself;
We are processing the data either based on your consent or because it is necessary for the performance of a contract;
The processing is carried out by automated means;

We will provide your data free of charge in a structured, commonly used and machine-readable form. We aim to provide your data within 1 (one) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 (three) months. If we are going to take longer than 1 (one) month we will let you know and explain why we need more time. If we consider that we cannot provide you with your data, we will contact you and explain why this is.